SYDNEY / LONDON (IT BOLTWISE) – A serious security flaw in the Uber app has allowed hackers to take control of drivers’ and passengers’ accounts. Affected drivers report significant financial losses as Uber works to improve its safety measures.
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A recently discovered security flaw in the Uber app has caused significant problems for drivers and passengers. Hackers have managed to take control of users’ accounts and cause significant financial damage. A particularly serious case concerns Kristina O’Neill, an Uber driver who was locked out of her account three months ago. A caller pretending to be an Uber employee offered help, but turned out to be a hacker.
The hacker, posing as Frank Osman, contacted O’Neill using the messaging app Telegram and an Australian mobile number. At first he seemed helpful, but the situation quickly escalated into threats and inappropriate behavior. The hacker had access to all the details in O’Neill’s app, including her account balances and the names of the Uber support agents who helped her. Nearly $5,000 of her income was frozen.
Uber has responded to these incidents and emphasized that user safety is its top priority. The company has a dedicated team trained to handle reports of compromised accounts. Users who notice suspicious activity are encouraged to change their password immediately and ensure their email accounts and mobile numbers are not compromised to prevent the exploitation of multi-factor authentication controls.
The incidents highlight the need for improved security measures in the digital economy. As Uber works to improve its safety protocols, the challenge of ensuring users are protected in an increasingly connected world remains. Experts emphasize that companies need to take proactive steps to close security gaps and increase user trust.
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