BARCELONA (EFE).— The Mobile World Congress (MWC), which is being celebrated in Barcelona, shows what the air travel experience could be like in the next few years: from planning your destiny with the help of a virtual assistant, to crossing the airport without showing your passport, to being guided by robots until you arrive at the port of embarkation.
These innovations form part of an immersive space that recreates the complete journey path in 14 technological stages designed to transform each stage of the journey.
The goal of this trip is to show how digitization can streamline processes and improve travel experiences.
According to the organizers, the solutions presented aim to “transform airports and improve every stage of travel” using artificial intelligence, biometrics and advanced connectivity.
Head of Aviation Connectivity at GSMA Fusion, Barney Stinton, explained that the industry faces an important network due to the growth of air travel. “Air traffic has recovered to pre-pandemic levels and will continue to grow, while 99% of airports cannot scale up,” he said, adding that the sector needs to optimize processes to expand infrastructure.
Ahead of this panorama, the strategy focuses on incorporating technology to streamline airport procedures.
Stinton noted that the key will “clean up and refine” processes with digital hardware that allows it to “guarantee identity, security and uninterrupted connectivity.” The ultimate goal is to create a faster and smoother travel experience.
From the presented solutions, we highlight the concept of “hands in pocket” experience, so we decided to do the whole process without documents or devices.
“Let’s enjoy a hands-in-your-pocket experience where we can verify the identity of travelers before they get home without having to pack their passport or carry any unnecessary items,” Stinton said.
The technological journey begins even before arriving at the airport. Spanish airline Vueling is introducing a conversational assistant at MWC that will launch this year and allow you to meet destinations via chat or voice.
The system suggests items, prices and locations based on the user’s preferences to “add inspiration to the shopping process, which now only requires presenting the origin, destination and items”.
Once you confirm your journey, other platforms will provide personalized information regarding return flights, security wait times or distances within the terminal.
In parallel, Aena presents an electronic tag for devices that passengers configure at home, which allows “to avoid billing costs, reduce device losses and locate evil in real time”, said the airport manager’s innovation manager Carlos Cantudo.
Automation also builds on the forward control of airport facilities. Facial recognition kiosks verify passengers’ identities without the need to show documents, while humanoid robots guide passengers and answer questions.
According to Tomás García, NTT España’s Digital Experiences Manager, these systems allow us to streamline processes because “we automate verification and limit the steps so that the system only detects an error when an agent is detected.”
From the point of view
Travel digitally
With the help of technology, travel planning can be done by conversing with a virtual assistant who suggests destinations, meals and prices according to the user’s taste, making it easier to choose a vacation or getaway.
Biometric identity
Facial recognition allows you to confirm who the passenger is without having to show your passport or documents, speeding up your way through checks and queues.
Smart equipment
Evils will carry electronic tags that are configured in the house, which will avoid lines for equipment documentation and let you always know where the evil is.
Automatic check
Some airports are using robots with sensors to inspect runways and installations, detect possible defects and avoid problems that cause flight delays.
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