The Federal Consumer Prosecutor’s Office (Profeco) has a mechanism so that cell phone owners in Mexico do not receive advertising calls if they wish..
It is about the Public Registry to Avoid Advertising (Repep), a free service in which you can request the registration of a cell phone number to forget about spam. We tell you what it consists of and how to do it.
How does Repep de la Profeco work?
The Public Registry to Avoid Advertising was mentioned for the first time in 2004 in the Federal Consumer Protection Law. But It was not until 2007 when it began to operate with the aim of providing the population with protection against unwanted advertising..
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According to Profeco, Repep has almost 377 thousand registered numbers and 3 thousand complaints received.
However, it is worth mentioning that This service only works with advertising calls and not with calls that come from financial services, insurance companies, banks, Afores, among others..
For the previous cases, The agency recommends going to the National Commission for the Protection and Defense of Users of Financial Services (Condusef).
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Another thing you should know is that Registering a number in Repep is simple and can be done from the same device. In addition, it offers the option to consult or cancel the registration whenever the user wishes.
How to register a cell phone in Repep so as not to receive advertising calls?
Continuing with the information from Profeco, there are 3 ways to register a telephone number in the Public Registry to Avoid Advertising and they are the following:
- For the metropolitan areas of Mexico City, Guadalajara and Monterrey, you should contact 9628 0000, and in the rest of the Republic at 01 800 962 8000.
- Online through the page:
- At the Consumer Telephone at 55 5568 8722 for Mexico City and the metropolitan area, or at 01 800 468 8722 for the rest of the Republic.
Once you have registered your cell phone with Repep you can forget about calls for advertising purposes. Within approximately 30 days, sellers of goods, products and services will stop contacting you..
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Otherwise, you can file a complaint against the company or the seller of goods and services directly at the Consumer Telephone.
You already know it! If you need to say “goodbye” to annoying advertising calls, Repep is your best ally.
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