The launch of a virtual assistant, a type of ‘gpt chat’, to help citizens make more informed financial decisions is one of the measures included in the strategic plan for 2026-2030 of the National Financial Education Plan.
The National Financial Education Plan was created in 2011, coordinated by the three financial supervisors (BdP – Banco de Portugal, ASF – Insurance and Pension Funds Supervisory Authority and CMVM – Securities Market Commission), with the aim of increasing the population’s financial literacy.
In an interview with Lusa to present the plan, ASF administrator Diogo Alarcão said that financial supervisors will develop a virtual assistant, based on artificial intelligence, to help financial consumers answer questions, giving them quick and personalized answers.
“It’s a virtual assistant based on artificial intelligence, a kind of financial ‘GPT chat’. The big news is that we will be able to have information from the three supervisors in this virtual advisor”, said Diogo Alarcão.
According to the ASF administrator, one of the advantages of this virtual assistant is that it will answer questions based on recognized information, as it will be produced by the three supervisors.
“It will have an integrated and holistic view”, he added, explaining that it will inform “financial risks and protections” from three perspectives (BdP, CMVM and ASF).
For now, there is no launch date, as it is still in the works.
This virtual assistant will be part of a website that will be developed to aggregate content on finance and the financial system aimed at an adult audience, organized by themes and different stages of life (as the financial decisions of a young worker or a middle-aged adult are different), with practical tools such as short explanatory videos and online training courses.
This platform will be an evolution of the current Todos Contam Portal.
The National Financial Education Plan, launched in 2011, is a joint initiative of the National Council of Financial Supervisors (BdP, ASF and CMVM), with the aim of increasing the population’s financial literacy.
Financial literacy designates the ability to make informed decisions about money management.
The new strategic plan plans to reinforce the impact of initiatives aimed at priority audiences: children/young people, mainly through schools, and the adult population.
According to a study by Banco de Portugal, released this week, Portugal records levels of financial literacy close to the average for euro countries, but women and citizens with lower levels of education and income are below this level.
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